Refund policy

At Sadbhuja Gem, we take great care in crafting and packaging every piece of imitation jewellery. However, if you are not completely satisfied with your purchase or receive a defective item, we offer a simple return, refund, or exchange process.


Returns

We accept return requests within 7 days of delivery, subject to the conditions below.

Eligibility Criteria:

  • Item must be unused, unworn, and in its original condition and packaging
  • All original tags, labels, seals, and protective films must be intact
  • The return package must include the original invoice
  • Products must be securely packed to avoid damage during transit

We reserve the right to reject returns that do not meet these criteria.


Non-Returnable Items

We do not accept returns for:

  • Earrings, due to hygiene and safety reasons
  • Sale, discounted, or clearance products
  • Customized or pre-ordered items
  • Items damaged due to mishandling or improper care after delivery


How to Initiate a Return

To request a return:

  1. Email us at s2119375@gmail.com
  2. Mention your Order ID
  3. Attach a clear unboxing video/photos as proof
  4. State the reason for return

Returns may need to be shipped back to us for inspection before approval.


Refunds

After we receive and inspect your return, you will be notified of the approval status.

If approved:

  • Refund will be processed within 3–5 business days
  • Amount will be credited to your original payment method within 7–10 business days
  • Shipping charges (if any) are non-refundable
  • We are not responsible for delays caused by banks or payment gateways

Refunds will not be issued for returned items found to be used, damaged, or missing components.


Exchanges

We offer exchanges only if:

  • The product was damaged during shipping, or
  • The wrong item was sent

To request an exchange:

  1. Contact us within 48 hours of delivery
  2. Share an unboxing video and clear product photos
  3. Briefly describe the issue

After approval and return receipt:

  • A replacement will be dispatched within 7–10 business days
  • If unavailable, we may offer a product of equal value or a full refund


Important Notes

  • We do not arrange reverse pickups. Customers must ship return items at their own cost.
  • Products damaged in transit due to poor repackaging will not qualify for a refund or exchange.
  • Only one exchange/replacement is allowed per order. Repeat requests on the same item will not be accepted.


Courier Delays

We are not responsible for delays caused by courier services. Return/exchange timelines are based on the delivery date, not the order date.


Dispute Resolution

All disputes related to returns, refunds, or exchanges shall be governed by the laws of India, with jurisdiction in the courts of Multai, Madhya Pradesh.


Need Help?

If you have any questions or concerns, feel free to contact us:

  • Contact /WhatsApp: +91-9302983603
    Available: Monday to Saturday, 10:00 AM – 6:00 PM IST
  • Email: info@sadbhuja.in
    Response Time: Within 24 hours (on working days)